I. GENERAL POLICY AND REGULATIONS

HI GIO CLOUD powered by FPT & IIJ is a cloud computing infrastructure service that provides virtual servers, allowing flexible and rapid scaling of infrastructure as needed. The service is owned by FPT Telecom Joint Stock Company (FPT Telecom), a leading technology company in the telecommunications industry in Vietnam and the region. The e-commerce website https://higio.net is managed by FPT Telecom Joint Stock Company, with the goal of bringing cloud computing infrastructure services to businesses. This helps businesses quickly deploy IT infrastructure, save initial investment costs, and allows flexibility in expanding infrastructure.

• 1. Acceptance of the Terms of Use.
  When you access our website, it means you agree to the terms stated on the website. The website has the right to change, modify, add, or remove any part of the Terms and Conditions at any time; such changes take effect immediately upon being posted on the website without prior notice. Please check regularly to stay updated on our changes.
• 2. The Nature of Displayed Information.
  The content displayed on the website https://higio.net is intended to provide information about the products and services that FPT Telecom is currently offering. Other related information to meet customer inquiries is clearly indicated with its source of origin.

II. REGULATIONS AND PAYMENT METHODS

You can make online payments using Visa, MasterCard, or Debit cards.

• 1. In Ho Chi Minh City, you can transfer payments to the following account:
  Name: Công ty TNHH MTV Viễn thông Quốc tế FPT
  Beneficiary account: 007 1000 898 982
  Joint Stock Commercial Bank for Foreign Trade of Vietnam – TP.HCM Branch
• 2. In Hanoi, you can transfer payments to the following account:
  Name: Chi nhánh Công ty TNHH MTV Viễn thông quốc tế FPT
  Beneficiary account: 240 7200 8002
  Tien Phong Commercial Joint Stock Bank – Phạm Hùng Branch

III. SERVICE INSTALLATION POLICY

• Method 1: Customers can create an account by registering to purchase services on the [INSERT DOMAIN NAME] website. [INSERT TÊN MIỀN]
• Method 2: FPT Telecom will create an account for the customer and send the login link to the customer. FPT Telecom will provide the username and password for the customer to use the service.

IV. WARRANTY AND MAINTENANCE POLICY

The services we provide are online services, so there is no such policy; we only commit to service quality within the SLA (Service Level Agreement).

V. CANCELLATION/REFUND POLICY

Once the Customer starts registering to use the HI GIO CLOUD service powered by FPT & IIJ, it cannot be canceled, changed, or refunded under any circumstances.

VI. CHÍNH SÁCH VỀ BẢO MẬT THÔNG TIN

To ensure the safety of the website and secure information for customers, HI GIO CLOUD powered by FPT & IIJ has established a number of information security policies for individual and organizational customers when registering an account on the website [INSERT DOMAIN]. [INSERT TÊN MIỀN]

The term “You” used here is replaced for customers, whether individuals or organizations, when accessing and using the services of the website [INSERT DOMAIN]. [INSERT TÊN MIỀN]

We may modify, update, or supplement this policy at any time. The revised version is effective when we update it. After the privacy policy is updated, your continued use of the website[INSERT TÊN MIỀN]means that you understand and agree to the Privacy Policy of HI GIO CLOUD powered by FPT & IIJ.

• 1. Purposes of collecting data
  he collection of information through the website[INSERT TÊN MIỀN] will help us
  Record order information to deliver according to customer requirements;
  Quickly update promotional programs, discounts, etc., organized by HI GIO CLOUD powered by FPT & IIJ for customers;
  Support customers promptly when there are complaints or feedback.
• 2. Scope of data collecting
  The website [INSERT TÊN MIỀN] collects customer information, including:
  Name
  Email address
  Phone
  Address
  Product
  Quantity
  Additional information (if available).
• 3. Scope of information use
  We highly prioritize the security of customer information, so we commit not to use customer information on our own for purposes that do not bring benefits to customers. We pledge not to trade or exchange the security information of customers with any third party. However, in some specific cases, we may reasonably share customer information when:
  We have the customer’s consent.
  * To protect the rights of the company and its partners: We only disclose personal information of customers when we are certain that this information can protect the rights and property of our company and related partners. This information will be disclosed legally under Vietnamese law.
  Upon request from government agencies when we deem it appropriate and in compliance with Vietnamese law.
  In some necessary cases, such as promotions sponsored by a third party, we will inform you before your information is shared. You have the right to decide whether to agree to share your information or participate.
• 4. Data retention period
  HI GIO CLOUD powered by FPT & IIJ will store the personal information provided by customers on our internal systems during the provision of services to customers or until the purpose of collection is fulfilled or until the customer requests the cancellation of the provided information.
• 5. Address of the unit collecting and managing personal information
  FPT International Telecom Company Limited
  Headquarters: 1st Floor, FPT Tan Thuan Building, Lots L.29B-31B-33B, Tan Thuan Street, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, Vietnam.
  Phone: (08) 7300-2222 Hotline: 1900 6973. Fax: (08) 7300-2233
  Email: fti.support@fpt.com
• 6. Means and tools for users to access and edit their personal data
  Customers can exercise these rights by accessing the website themselves or by contacting us via email or the contact address published on the [INSERT DOMAIN NAME] website. [INSERT TÊN MIỀN]
• 7. Commitment to customer personal information security
  We are committed to ensuring the safety of information for our customers when registering personal information with our company. We pledge not to exchange or trade customer information for commercial purposes. Any sharing and use of customer information are conducted in accordance with the company’s security policy. We commit to making our customers feel confident and satisfied with the security of their personal information when participating in and using our company’s services.
  To enhance the security of customer information, we recommend that you limit access to your account by avoiding automatic logins, paying attention to password backup settings, and ensuring that you log out of your account when using a shared computer to access our website. We will not be responsible for any leakage of your personal information due to these reasons.
  The privacy policy applies only to the information you register on our official website[INSERT TÊN MIỀN] Any information you register on other websites or addresses is not within the scope of this Privacy Policy.
• 8. Links to Other Websites
  The website provides links to other websites or data sources. You are responsible for using these links. HI GIO CLOUD powered by FPT & IIJ does not assess or verify the content, accuracy, or current opinions of these linked websites and data sources. HI GIO CLOUD powered by FPT & IIJ disclaims any legal liability related to the accuracy, content, security, and the display or concealment of information on these linked websites and data sources.
• 9. Links from Other Websites
  HI GIO CLOUD powered by FPT & IIJ does not allow any Internet service provider to ‘frame’ or ’embed’ any part of this website into another page or use techniques that alter the default appearance/display of the [INSERT DOMAIN NAME] [INSERT TÊN MIỀN] website without our consent.
• 10. Disclaimer
  The information displayed on this website does not come with any guarantee or commitment of responsibility from HI GIO CLOUD powered by FPT & IIJ regarding the suitability of the chosen products or services by the customer.
  HI GIO CLOUD powered by FPT & IIJ disclaims responsibility or guarantees that the website will be free from operational errors, secure, uninterrupted, or that the displayed information will be accurate, complete, and up-to-date.
  When accessing this website, you automatically agree that HI GIO CLOUD powered by FPT & IIJ, other providers along with their affiliated partners, and their employees are not responsible for any disability, loss, claim, direct or indirect damage arising from: (1) Using the information on this website; (2) connections accessed from this website; (3) Member registration, email registration, or participation in the frequent customer program of HI GIO CLOUD powered by FPT & IIJ.
  The conditions and limitations mentioned above are only valid within the framework of current legal regulations.